Shipping Policy
     

We ship to the U.S. & Canada only! We Offer Free Shipping on all U.S. Orders!

  1. FREE Shipping on U.S. orders!
  2. International order will not be processed, except for orders being shipped to Canada. For Canadian orders there is an initial shipping charge of $4.00 at the time of purchase and additional charges may apply (duty fees), unfortunately we have no control over these additional charges - we apologize for any inconvenience.
  3. We will deliver to AE, APO, AP, or FPO addresses.
  4. On average, credit card orders are shipped within 24-48 hours of receipt of your order.
  5. Most orders will be shipped USPS First Class Mail or Priority Mail (Depending on weight). Large orders over 2 pounds are shipped via UPS Ground.
  6. Orders shipped should arrive within 4-7 business days from the ship date. On rare occasions, due to the busy holiday season, orders may take longer to arrive. Orders shipped to Canada may take longer than US orders.
  7. UPS 2nd Day Air (Cont. US Only) - There will be a cut-off time for new orders selecting the 2nd Day UPS Delivery. Orders placed via web or called in after 1:30pm unfortunately will not be processed until the following business day and then shipped out. Orders placed from 1:30pm on Fridays until 12:00am Mondays PST- unfortunately will not be processed until Mondays starting 6:00am PST throughout that day and then shipped out. All orders are subject to a possible 24 hour processing time frame before they are shipped out.

    Disclaimer: All 2nd Day Air shipments are subject to the terms and conditions of UPS, shipping is not refundable due to weather conditions, natural disasters, etc....

    There is no movement of UPS Packages on the following holidays:
    New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Day after, Christmas Day and the day after.

    2nd Day UPS Delivery is non-refundable- unless UPS does not deliver the package within the allotted two days from the date the order was shipped out, then you will be required to contact our Customer Support Department within (5) business days after the delivery. All other requests for a refund on the shipping charge for 2nd Day UPS Delivery unfortunately will not be processed.

    2nd Day UPS Delivery orders are required to provide a valid UPS deliverable address, issues surrounding incorrect addresses provided are not subject to a refundable shipping charge. Delays may occur if an address provided is not a deliverable UPS location. A Customer Support Representative will contact you if necessary. Please Note: UPS does not deliver to a P.O. Box, be sure to provide a physical address.

    If item(s) shipped UPS are damaged upon delivery, you must contact our Customer Support Department within 48 hours Monday - Friday upon receipt to receive a replacement order shipped at the 2nd Day UPS Delivery rate free of charge. If we are contacted after the allotted time, unfortunately the replacement order will be shipped USPS Priority Mail.
    For large orders additional charges may apply for 2nd Day UPS Delivery, contact our Customer Support Department for more details.
  8. All orders must be US Funds.